Refund Policy

The returned goods or products will be verified together with the receipt  and the goods should also present to be in a good condition. The item should  be in  the original condition in the original packaging . In case the good or product has been used or damaged by the customer, there will no refund for the purchase. E-Vape Serdang will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods or products, customer will received their refund within 3 days after the confirmation.

Please return your purchase to the following address:
No 14 Jalan Desa Serdang 2
Taman Desa Serdang
43300 Seri Kembangan
Selangor.

**In regards to any arrival country that banned e-cig product,it will always subject to buyers risk. Once parcel has left malaysia,we are no longer responsible or able to tolerate with any chargeback cases.
**There is no refund due to clearance issue such as confiscated by autorithies and rejected by the government of an importer's country.
**There will be an additional charges in order to reship back the orders due to rejected by customs.

Please contact us at enquiry@evapeserdang.com if you have any questions or doubts.